Terms & Conditions and Privacy Policy for Prison PCO Application

Last updated:07-09-2024

At Prison PCO, we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our application ("App"). By using the App, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

When you use our App, we may collect the following personal information:

• Prisoner Information: Name, identification number, assigned correctional facility, and contact information.
• Relatives Information: Name, phone number, and relationship to the prisoner.
• Call Data: Date, time, and duration of calls made using the App.

Automatically Collected Information

We may collect certain data automatically, such as:

• Device information (type, operating system, device identifier).
• Log data (IP address, app crash reports, and usage patterns).
• Location data (if enabled by the user’s device settings).

How We Use Your Information

We use the collected information to:

• Facilitate phone calls between prisoners and their relatives.
• Authenticate and verify user identity within the correctional system.
• Monitor call logs to ensure compliance with institutional policies.
• Improve the performance and user experience of the App.
• Provide customer support and respond to inquiries.

Sharing Your Information

We may share your personal information with:

• Correctional Facilities: To comply with legal and institutional obligations regarding communication monitoring.
• Service Providers: Third-party companies that help us operate the App (e.g., call services, technical support) under strict confidentiality agreements.
• Law Enforcement: As required by law or to comply with legal processes, protect our rights, or prevent misuse of the App.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Call logs and related data are stored securely in accordance with institutional requirements.

Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data during transmission.
• Secure storage on our servers.
• Access control to prevent unauthorized access to personal information.

However, please note that no method of data transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal data.
• Restrict or object to the processing of your data.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with the relevant data protection authority.

If you would like to exercise any of these rights, please contact us at umer.azher@gcspvt.com.

Children's Privacy

The App is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected information from a minor without parental consent, we will delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted within the App and will take effect immediately upon posting. Your continued use of the App constitutes acceptance of any changes.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

• Email: gcspvtlimited@gmail.com